Privacy Policy

Effective Date: 16/05/2025

This Privacy Policy explains how DCELL SINGLE MEMBER P.C. (“DCELL”, “we”, “us”, or “our”) collects, uses, stores, and protects personal data when you use our website https://dcell.eu (the “Website”).

DCELL is committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Greek and EU data protection laws.

1. Data Controller

The data controller responsible for processing your personal data is:

DCELL SINGLE MEMBER P.C.
Irakliou 12, Agios Dimitrios – Attikis, 17343, Greece
EUID: ELGEMI.184540001000
VAT: EL802881380
Email: info@dcell.eu
Tel: +30 6989807201

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Account Information: Business name, VAT number, contact person name, email address, phone number, billing and shipping addresses.
  • Order Information: Products purchased, order history, payment details (processed securely via third-party providers).
  • Website Usage Data: IP address, browser type, operating system, and activity logs collected through cookies and analytics tools.
  • Communications: Any correspondence you send to us by email, phone, or through our Website forms.

3. Purpose and Legal Basis of Processing

We process personal data for the following purposes:

  • To create and manage customer accounts (Contractual necessity).
  • To process and deliver orders, issue invoices, and provide after-sales service (Contractual necessity).
  • To comply with legal and tax obligations (Legal obligation).
  • To communicate with customers and respond to inquiries (Legitimate interest).
  • To improve our Website and services using analytics and cookies (Consent / Legitimate interest).

4. Data Sharing and Transfers

4.1 We do not sell or rent personal data.

4.2 We may share data with:

  • Service providers (e.g., payment processors, IT hosting, shipping companies).
  • Public authorities if required by law or regulation.

4.3 Personal data is stored within the European Union. If transfers outside the EU occur, they will be subject to appropriate safeguards as required by GDPR.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above, unless a longer retention period is required by law (e.g., tax or accounting obligations).

6. Data Subject Rights

Under GDPR, you have the following rights:

  • Right of access – to request copies of your personal data.
  • Right to rectification – to request correction of inaccurate data.
  • Right to erasure – to request deletion of data (subject to legal obligations).
  • Right to restrict processing – to limit how we use your data.
  • Right to data portability – to receive your data in a machine-readable format.
  • Right to object – to object to processing based on legitimate interests.
  • Right to withdraw consent – where processing is based on consent (e.g., cookies).

To exercise your rights, contact us at info@dcell.eu. We will respond within one (1) month as required by GDPR.

7. Security of Data

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

8. Processing Across the European Union

DCELL conducts business and delivers products across several EU Member States, including Greece, Cyprus, Bulgaria, Czech Republic, Germany, Spain, Italy, and Romania.

Our personal data processing practices are uniform and fully compliant with the GDPR, which applies directly in all EU Member States. Customers located in these countries benefit from the same data protection rights and safeguards as provided under EU law.

9. Cookies

We use cookies and similar technologies to improve Website functionality and user experience. Details are available in our Cookies Policy at https://dcell.eu/cookies-policy-ee.

10. Third-Party Services

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

11. Updates to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with the “Effective Date” indicated.

12. Contact Information

If you have any questions or complaints about this Privacy Policy or our data processing practices, you may contact us at:

DCELL SINGLE MEMBER P.C.
Irakliou 12, Agios Dimitrios – Attikis, 17343, Greece
Email: info@dcell.eu
Tel: +30 6989807201

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) (www.dpa.gr).

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